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A dispatch supervisor’s review of a new headset and earpiece designed for them
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Cloud-native CAD systems provide PSAPs, ECCs, and first responders with cutting-edge innovation
What you may be overlooking when considering a Drone as First Responder program
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Of the 1.3 million calls answered by Atlanta’s emergency line last year, only 45,000 were considered high-priority
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Chief Larry Scirotto aims to reduce the bureau’s call volume from 200,000 calls to 50,000 calls this year
The Lincoln partnership will allow dispatchers to directly connect 911 callers going through a mental health crisis to the 988 call center
“I hope by inviting a current 911 dispatcher, I am able to bring awareness to this important issue and my bill, the 911 Saves Act to finally give them the recognition and resources they need and deserve,” Rep. Norma Torres said
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Several police departments and agencies nationwide acknowledged the difficulties as many AT&T customers reported a total outage that left them unable to connect to the internet or place calls
“It’s a sense of accomplishment to know that I put my mind to something, and I set out those goals and I obtained those goals,” Wendy Massey said
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New Mexico tops the list of U.S. states in terms of 911 call frequency, with 1,169 calls per 1,000 residents
Cellphone carriers are now required to send first responders based on the location of the caller, rather than the nearest cell tower
“If someone is lost, I envision it would be an amazing tool. If someone is in a situation where perhaps it’s not safe for them to speak, the video might be very useful for us,” an Orange County Fire Rescue official stated
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Despite several “incomplete” 911 calls, Akron dispatchers pinpointed the man’s location using “Prepared Live” technology
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Deputy Scott Pracht responded to a 911 call from a boy who just wanted to hug an officer
Artificial intelligence is being tested to see how it can answer non-emergency calls, reducing dispatchers’ workload
“I would just like to say thank you to this young woman, of course, and all the officers involved. I’m really grateful to be alive,” the man said
Baldwin County Sheriff Bill Massee tried to reassure concerned citizens after Grady EMS declined to renew its contract with the county
The Collier County Sheriff’s Office rolled out a new technology that will allow callers to send media directly to dispatchers during 911 calls
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“The situation is at a crisis point given the volume of calls and the level of crime that’s reported,” said Barry Donelan, the head of Oakland’s police union
A discussion of the groundbreaking findings of Carbyne’s “Pulse of 9-1-1 State of the Industry Survey” and the state of the emergency communications profession
Jackson County agreed to supply funding for an “emergency” situation after Kansas City government could not provide it
75% of respondents said the high-stress nature of the job was the major factor in staffing shortages
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The legislation is aimed at speeding up the national upgrade to a modern 911 system
Former Hialeah dispatchers say calls are unanswered because the 911 center is severely understaffed
“We see there’s a, there’s like an eight-foot person beside it and another one’s inside, and it has big eyes and it’s looking at us”
Most calls were short, but one lasted more than four minutes: A man begging for dispatchers to send help as he tried to stop his wife and child from bleeding out
Austin sergeants work overtime as call takers in addition to their other duties as department struggles with vacancies
“I need your help. He’s never hurt anyone, he’s a good kid,” the gunman’s mother said
Fire, police and EMS agencies, as well as local governments, share their appreciation for emergency dispatchers during the 2023 recognition week