Frequently Asked Questions

  Logging In   Newsletter
  Registration   Video
   PoliceOne Email   Secure Access
   
  Products   Profile
  Article Information   Job/Training  
   

Logging In

I don’t have a username and/or password.

Have you registered with PoliceOne yet? Registering is easy and free! Just go to our registration page, select your LE status from the drop box on the left side, and click Continue. Be sure to complete both pages. If you do not complete the section with your department's information, we will not be able to call your department to verify your law enforcement status.

I’ve already registered but I lost my username and/or password.

To have your username and password emailed to you click here. This will be sent to the email address that is listed in your account information – if the email address we have for you is not your current address, contact member support.

How do I change my Username?

If you would to change your username.  Please send an e-mail to PoliceOnesupport@policeone.com with your current username and the NEW username you would like it changed to.

I know that I’m entering my username and password correctly but I still can’t log in.

Quite often when users contact us about log-in problems it has to do with trying to access secure areas of our site. If you have not been given confirmed law enforcement status you will be reverted back to a log in screen when you try to access secure sites. For more information about secure access, see "Secure Access" below.

Bearing the above in mind, if you’re still having problems logging in and you know your information is correct it is most likely something to do with your web browser that is keeping the website from logging you in properly.

First make sure that you’re using a compatible web browser and that you have the latest version – Microsoft Internet Explorer version 10 and Mozilla Firefox version 12 are both good.

Internet Explorer version 10

To check security settings:
  1. Click the Tools menu.
  2. Select Internet Options.
  3. Select the Privacy tab.
  4. Your privacy setting cannot be higher than Medium High for PoliceOne to work properly.
  5. If your settings are at High or Block All Cookies you will not be able to log in to PoliceOne.  You will need to change the setting to at least Medium High and click Apply.  If there is no option to change your settings and it says Custom, click Default and then Apply.
To delete cookies:
  1. Click the Tools menu. If you don't see the menu, press Alt button on your keyboard to show the menus.
  2. Select Delete Browsing History.
  3. Select the checkbox for Cookies.
  4. Click the Delete button.
  5. Once your cookies have been deleted, click Okay.

Modzilla Firefox version 12

To check security settings:
The default settings should be adequate.

To delete cookies:

  1. Click the Tools menu.
  2. Click Options.
  3. Click Privacy.
  4. In the Cookies section, click Show Cookies.
  5. In the Cookies dialog box, click Remove All Cookies.
  6. Click OK to close the Cookies dialog box.
  7. Click OK to close Options.

Doing this will amend your internet settings and clear your cache so that hopefully you will be able to log-in. If after following these steps you still can’t log-in, please contact member support.

 

Registration

I didn’t get to finish my registration.  How do I continue?

You will need to go to your profile to continue filling out the registration form.  You will use the username and password you chose when filling out the first page of your registration. When you have completed your registration, you will need to contact member support if you would like to continue with the verification process.

I am trying to register and am getting the message “username already in use.”

You are most likely receiving this message because another member of PoliceOne is already using the requested username.  You will need to choose another unique username for your account.  If you think you may have already registered with this username, contact member support for assistance.

I am trying to register and am getting the message “email already in use.”

If you are receiving this message, your email address is already in our system and you already have an account with us.  To find your Username and Password, you many go to https://secure.policeone.com/forgot to have your Username and Password sent to you. If you are still having issues, please contact member support for assistance.

Secure Access

What is secured on PoliceOne.com?

Articles, tips, alerts, documents and other types of information that we deem as "sensitive" are not open for public viewing on our site. To access these pages, which are marked by this cuffs icon: , a member must be logged in and their account must be set by us as "confirmed." Non-confirmed members of PoliceOne do not have access to these pages.

What does it mean to be "confirmed?"

To maintain the integrity of our site, we only grant confirmation to members that have been verified as sworn law-enforcement.

How do I get confirmed?

Every member who wishes to be confirmed must go through our employment verification process. In most cases, this is simply performed by calling your agency/department and verifying that you are a sworn officer currently employed there. 

If you are a full time sworn officer in the United States, your account (assuming you selected the category "US Law Enforcement" when you registered) will automatically be selected for employment verification. The number that we call is the same number that you entered in your account information when you registered for your agency/department – it should NOT be your personal/home phone number. Obviously, you can't verify your own employment, so the number should be for dispatch, the human resources/payroll/personnel department, or your supervisor.

If you are a reserve/auxiliary officer or a military officer you will need to contact us to request confirmation. You should provide a phone number for your department or supervisor if you have not done so already in your account information.

If you are a retired officer you will need to contact us to request confirmation. You should provide us with the number to the department and the name of a contact where you were last employed.

If you are an officer outside of the United States we cannot call to verify your employment. Instead, what we will need is a letter on official letterhead from either the human resources/personnel/payroll department or your supervisor stating that you are currently employed as an officer with your department. Included should be their title and contact information. You can fax it to (415) 962-8340 or scan and e-mail it to policeonesupport@policeone.com. Please note that badges and IDs will not be accepted.

Members who registered under "Civilian," "Manufacturer," or "Non-Sworn" cannot be confirmed – if you registered under one of these categories in error (or have since become sworn law enforcement), contact member support.

My Profile does not allow me to input my Department Information

This usually means that you have selected the wrong profile. If you belive you have selected the wrong profile and you need it to be changed, Please contact Member Support and submit a request for a Profile change.

It has been longer than 7-10 days, Why hasn't my Employment been verified?

If PoliceOne has not verified your employment within 7-10 days, you can submit a request on our member Services page. If you are eager to have secure access to PoliceOne, You may also submit a request for us to verify you employment.

Profile

I want to change something in my profile (e.g. email address, password, agency info, newsletter subscription, etc.)

Click here to go to My Profile. If you want to change your username, contact member support.

My Profile does not allow me to input my Department Information

This usually means that you have selected the wrong profile.  If you belive you have selected the wrong profile and you need it to be changed,  Please contact Member Support and submit a request for a Profile change.

It has been longer than 7-10 days, Why hasn't my Employment been verified?

If PoliceOne has not verified your employment within 7-10 days, you can submit a request on our member Services page. If you are eager to have secure access to PoliceOne, You may also submit a request for us to verify you employment. 

Newsletter

How do I Subscribe/Unsubscribe?
You can choose which newsletters you would like to receive here.

I’m not receiving my newsletters.
You can check to see which Newsletters you are signed up to receive here.  If you are still not receiving Newsletters it most likely has to do with your email settings.  Check your “junk email” folder to see if the Newsletter is going there.  Your email provider may be detecting the Newsletter as spam and blocking it.  You may need to add newsletter@policeone.com to your “Trusted Sender List.”

 

Video

My video won’t upload.

Check to make sure that your video meets our site requirements.

The maximum upload size is 100 MB per file.

Supported Video File Types
QuickTime (.mov,.qt,.mp4, 3gp)
MPEG (.mpg, .mpeg, .mp2)
Windows Media (.wmv)
AVI (.avi)
DV (.dv)

Why is my video not visible?

All submitted videos must be screened for offensive content before being approved for the site. This may take up to 48 hours.

Video won’t play.

 

  • Do you have the latest version of Adobe’s Flash Player? Videos on our sites are streamed through Adobe Flash player. If you're having trouble playing videos on our sites, we suggest you install the latest version of the Flash player.
  • Temporarily disable popup blocking software installed on your computer to test.
  • Allow the site as a trusted site in your Firewall software.
  • Ensure other applications like Quicktime, iTunes, Real Player, or Windows Media Player aren't set as the default streaming application, as this might affect the video player.

 

Video starts and stops.

If a video doesn't play continuously, it may be due to your connection speed. If your video download speed is slow or inconsistent, you can try pausing the video until the entire stream is downloaded and then playing the video.

Video plays and then jumps to the end.

If a video is cut off while it's loading, an incomplete copy can get stuck on your computer and it will never fully download. Try clearing your cache. Click here for instructions.

How can I download a video?

Our sites do not offer download functionality. Content is user uploaded and not intended for distribution.

 

PoliceOne E-mail

How can I get a ”@policeone.com” e-mail address?

PoliceOne email addresses are only available to members who have been verified as sworn law enforcement. You can send a request for a Policeone.com email address to member support.  Please include your first and last name, PoliceOne username, and the requested email address (e.g. jdoe@policeone.com). 

I’ve lost my password for my e-mail address

For security purposes, your policeone.com e-mail account is operated separately from PoliceOne and we thus do not have access to your password. If you’ve set up a security question, this will aid you in finding your password (assuming you know the answer). If not, contact member support to have your password reset.

I’m running out of space. Can I increase the storage space of my email account?

Yes! We have several options for you to choose. Please contact member support to upgrade your @policeone.com email account.

 


Article Information

Where does PoliceOne.com get the information for our articles?

We license content from wire sources and also write original articles in house. We also have a team of contributors that write exclusive columns for us about the latest industry and product news. In addition, we partner with content producers like industry magazines for up-to-date trends and information.

Products

I'm interested in purchasing or finding out more information about a product.

PoliceOne is a resource website. We host product information, research, news, deals, press releases and advertisements - however we do not sell any products on PoliceOne. If you would like to purchase a product or have questions about pricing/availability/etc., you will need to direct those inquiries to the item's manufacturer (clicking on the product is the easiest way to get there).  In order to receive a quote for a product, please visit PoliceOne.com. Once you have found the product you are looking for, click on the “Request Information” button and fill out the form. Once you have submitted your quote request, the company will then contact you with a price quote.You can also view a company directory or browse our products page.

 

Job/Training

I need to make changes to a job listing/ training event.

You will need to contact member support to make any changes to a job listings or training events.

Member Support Categories

Frequently Asked Questions (FAQs)
Technical Support
My Profile
Manage Your Subscriptions
Subscribe/Unsubscribe

P1 Support Chat is available
Mon-Fri from 6am-2pm PST