PoliceOne Academy FAQs
Q. I’ve lost/forgot my username and/or password.
Please contact your department’s administrator for your username and/or password. If you are the administrator and have forgotten your department’s username and/or password, email Academy Support or call 1-415-962-8341 between 8:00 AM and 5:30 PM PST.
Q. I want to change my department’s logo.
To upload your department's logo, log in to My Account. Your image file can be no larger than 4MB. If you need further assistance, please contact Academy Support.
Q. When can I access videos?
Subscribers with an Internet connection have access to training materials 24/7.
Q. How do you go into full screen mode?
Just click on the icon in the lower right corner of the main video window to go into full screen mode.
Q. I click on a video link but nothing happens, no pop-up window appears.
Be sure you have a JavaScript-enabled browser. You may also have security software blocking the playback or scripting. Try temporarily disabling your security software as a test, or configure your security software to allow playback, cookies, and popups from www.PoliceOne.com
Q. Why does the streaming video keep pausing?
You may be experiencing slow data transfer. If you pause the movie and wait for more (or all) of it to download before you resume playing, it will play without stopping. You can tell how much of the video has downloaded by looking at the controller bar at the bottom of the player window. You will see the bar fill in with gray, from left to right, as the video downloads. Once the controller bar is completely filled in with gray, the video has finished downloading.
Q. What are the system requirements for watching the online videos?
Windows PC
Chrome
Firefox 3.0.1 or higher
Internet Explorer 6 Sp1
Internet Explorer 7
Internet Explorer 8
Safari or higher
Safari 4 or higher
Mac
Chrome
Firefox or higher
Safari or higher
Safari 4 or higher
Q. Why is the video not available or playing back?
Should you encounter such an issue, and your computer meets the system requirements, please email us and we will send you instructions to perform a quick test that will assist in determining a solution.
Q. Why can’t I view videos from my mobile device?
Check the list below to see if you are using a compatible mobile device and operating system. In most cases, upgrading to the most recent operating system will resolve the issue. If you continue to have trouble viewing videos from your mobile device, please email us.
| Apple Devices | | Apple OS |
| iPhone 3GS | | 4.2 |
| iPhone 4 | | 4-4.3 |
| iPod Touch 3 | | 3.1.3, 4-4.3 |
| iPod Touch 4 | | 4-4.3 |
| iPad WiFi | | 3.2, 3.2.1, 4.2, 4.3 |
| iPad WiFi + 3G | | 4.2, 4.3 |
| Sample of Popular Devices | | Android OS |
HTC: Droid, Incredible, Legend, Hero,
Desire, Dream, Aria, EVO, Nexus One | | 2.1, 2.2 |
| HTC: Nexus One | | 2.2.1 |
| Motorola: Droid 2, Droid Pro | | 2.2.1 |
| Samsung: Galaxy S tablet | | 2.3, 3.1 |
| Motorola: Xoom tablet | | 3, 3.1 |
| Acer: ICONIA tablet | | 3 |
Q. Can I create my own playlists?
As a subscriber, you have access to download and store as many videos as you would like on your personal computer. PoliceOne.com is working on a feature that will allow you to create a “My Account” playlist, as well.
Q. How can I upload my own videos?
If you would like to upload your department’s videos, please visit Blutube.com. You can make them available for public viewing, or create private settings for secure purposes. Please keep in mind, this is a separate online library, and the videos will not be included in the PoliceOne Academy training Library.
Q. Is the PoliceOne Academy certified by POST for continuing education credit?
PoliceOne Academy is available for educational credit in the following states:
We are working to certify the PoliceOne Academy for state standards nationwide. To inquire about certification, please contact Nicole Forzano.
Q. Can I advertise my products and services on PoliceOne Academy?
If you are interested in forming an advertising partnership with PoliceOne.com, please click here to Learn more about how to reach the Police Market.
Q. Who do I contact if I want to be considered as a subject matter expert for columns or segments on Policeone.com and/or PoliceOne Academy?
If you are interested in becoming a PoliceOne.com or PoliceOne Academy Contributor, please submit your background/CV and a sample of your writing.
*If you have additional comments or questions please email us.
