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PoliceOne Academy FAQs

Q. I’ve lost/forgot my username and/or password.
Please contact your department’s administrator for your username and/or password or go to the password recovery page. If you are the administrator and have forgotten your department’s username and/or password, email Academy Support or call 1-866-941-4090 between 8:00 AM and 5:30 PM PST.

Q. I want to change my department’s logo.
To upload your department's logo, log in to My Account. Your image file can be no larger than 4MB. If you need further assistance, please contact Academy Support.

Q. What types of organizations subscribe to the PoliceOne Academy, and who are some of your current clients?
The PoliceOne Academy clients include public safety personnel at Police Departments, Sheriff's Offices, Fire Departments, Parks Departments, Private Security, Law Enforcement Training Academies, Educational Universities, Federal Agencies, Hospitals, Churches, and Courts. The 24/7 accessibility of the Academy allows all walks of public safety officials to utilize the training in a way that works for them, on a schedule that works for them. For a full list of our current clients click here

Q. How do Departments incorporate the Academy into their Training Program?
Whether using it for self-paced, roll call or assigned training, the PoliceOne Academy is a flexible program that can serve as an effective training tool for your department. To read how other departments are implementing the PoliceOne Academy click here.

Q. I am an individual officer who is interested in the Academy. Can I sign up for a subscription on my own?
Yes. Individual officers are able to signup for the Academy without their Department, but only if you are a sworn peace officer and are not in charge of training or command staff level at your department. You can contact us for information at 415-962-8311, or click here and sign up now with our individual subscription form. An individual subscription is 1 year unlimited access to the Academy. Be sure to verify that the training is accepted by your Department and/or State. 

Q. Is the PoliceOne Academy certified by POST for continuing education credit? 
PoliceOne Academy is available for educational credit in many states. To find out if we are currently certified in your state, please visit our Certifiable Training Credit page. We are working to certify the PoliceOne Academy for state standards nationwide. To inquire about certification, please contact Ryan Ziegler

Q. When can I access videos?
Subscribers with an Internet connection have access to training materials 24/7.

Q. How do you go into full screen mode?
Just click on the icon in the lower right corner of the main video window to go into full screen mode.

Q. I click on a video link but nothing happens, no pop-up window appears.
Be sure you have a JavaScript-enabled browser. You may also have security software blocking the playback or scripting. Try temporarily disabling your security software as a test, or configure your security software to allow playback, cookies, and popups from

Q. Why does the streaming video keep pausing?
You may be experiencing slow data transfer. If you pause the movie and wait for more (or all) of it to download before you resume playing, it will play without stopping. You can tell how much of the video has downloaded by looking at the controller bar at the bottom of the player window. You will see the bar fill in with gray, from left to right, as the video downloads. Once the controller bar is completely filled in with gray, the video has finished downloading.

Q. What are the system requirements for watching the online videos?
Complete system requirements can be found on our Desktop Computer Requirements fact sheet.

Q. Why is the video not available or playing back?
Should you encounter such an issue, and your computer meets the system requirements, please email us and we will send you instructions to perform a quick test that will assist in determining a solution.

Q. Why can’t I view videos from my mobile device?
Check the Mobile Device Requirements page to see if you are using a compatible mobile device and operating system. In most cases, upgrading to the most recent operating system will resolve the issue. 

Q. Can I create my own playlists?
As a subscriber, you have access to download and store as many videos as you would like on your personal computer. is working on a feature that will allow you to create a “My Account” playlist, as well.

Q. How can I upload my own videos or courses?
If you would like to upload your department's videos or courses, please submit them directly to us at You can choose to make them available for all PoliceOne Academy subscribers or have them visable for to department only.

Q. Can I advertise my products and services on PoliceOne Academy?
If you are interested in forming an advertising partnership with, please click here to Learn more about how to reach the Police Market.

Q. Who do I contact if I want to be considered as a subject matter expert for columns or segments on and/or PoliceOne Academy?
If you are interested in becoming a or PoliceOne Academy Contributor, please submit your background/CV and a sample of your writing.

Q. Is the PoliceOne Academy 508 Compliant?
The PoliceOne Academy meets all requirements for information accessibility under Section 508 of the Rehabilitation Act for both technical and functional compliance. A formal letter of compliance from Criterion 508 Solutions is available upon request. All video and multimedia assets include synchronized transcripts and the system has undergone testing with assistive technologies including JAWS, ZoomText and keyboard-only navigation. For a copy of our VPAT, please e-mail us at


*If you have additional comments or questions please email us.