Under direct supervision, the purpose of the position is to provide administrative support to NTTA's Command Center and partnering State Troopers. Employees in this classification perform routine clerical work preparing correspondence and reports. Position is responsible for ensuring that Department of Public Safety information and data is properly prepared. Duties include:

* Provides customer service by answering the phone, assisting callers, processing paperwork and requests, writing receipts, locating citation and accident information, entering data, creating and distributing regularly scheduled paperwork and forms, creating and maintaining files, assisting customers with special requests, locating and providing ancillary information to citizens, maintaining the department filing system, typing, printing, and distributing information and correspondence, processing the mail, and maintaining records and filing systems.

* Maintains court information by entering citation information, printing and assembling citations, building case reports, processing warrants and related information, locating dispositions, verifying citation information, notarizing and mailing official documents, and logging information.

* Completes routing clerical tasks by entering routing information into databases, compiling and calculating statistics and reports, processing mail, checking and maintaining office supply inventory, answering the phone, and assisting walk in customers.

* Assists law enforcement personnel by providing information on citations to drivers, notifying troopers of court dates, copying files, completing paperwork for new personnel, entering trooper information and reconciling credit and fuel cards, assisting with the preparation of regular meetings, recording minutes, entering time and attendance information, and typing oral statements from witnesses to accidents.

* Operates communication systems (TLETS) by providing information to the courts, maintaining system confidentiality, corresponding with other dispatch agencies, verifying information, disposing of classified documents, and maintaining deadlines.

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES:

* Skill in the use of Microsoft Word and Excel.

* Ability to maintain effective working relationships with the public, the courts, supervisors, and subordinates.

* Ability to become a notary public.

* Ability to communicate effectively both orally and in writing.

* Knowledge of DPS memos/manuals preferred.