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Using civility as a tactic


February 19, 2008

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Gary T. Klugiewicz Klugie's Correctional Corner
with Gary T. Klugiewicz

Tip: Using civility as a tactic

"Tactical civility" is a phrase coined by Dr. George Thompson that explains that civility is, in fact, a tactic for controlling difficult people. I always stress the fact that, “You have to be nice, until it's time not to be nice. . .and then you have to be nice again."  How you approach an incident, how you deal with it and how you follow up afterwards can make or break the justification for your response.


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About the author

Gary T. Klugiewicz is retired from the Milwaukee County Sheriff’s Department where he served three tours of duty "inside the walls" as a Correctional Officer, Deputy, Sergeant, and Captain. Gary has served as a Shift Supervisor, A CERT Team Commander, and a Special Management Team Security Supervisor for mentally ill inmates. Gary has developed defensive tactics training programs for Police, Corrections, Mental Health, and Tactical Teams. He is an instructor trainer for the State of Wisconsin’s correctional Principles of Subject Control (POSC®) Program, the ACMi® Correctional Emergency Response Team (CERT®) Program, the Active Countermeasures (Dynamic Entry Training) Program for SWAT Personnel, and the lead instructor for Verbal Judo's Tactical Communication for the Correctional Professional training program. Contact Gary Klugiewicz





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