Avoiding verbal flak

June 22, 2009

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Scott Buhrmaster Topics & Tactics for Law Enforcement
with Scott Buhrmaster

Tip: Avoiding verbal flak

What’s one way to cut down on the odds that you’ll be met with a barrage of verbal abuse during an encounter? By introducing yourself, as Dr. George Thompson points out in Verbal Judo.

By personalizing the contact you help counter a subject’s perception of you as nothing more than a uniform and a badge there for the sole reason of making their day difficult. Instead, there’s a greater chance they’ll see you as a real person with a job to do, which can make it just that much harder to unload on you verbally.

If you don’t introduce yourself during encounters (where appropriate), give it a try. It might make your day a little easier.


About the author

If you have tactical information, compelling incidents, general comments or topics you would like to share, please contact Scott Buhrmaster, Managing Editor for PoliceOne.com and the Director of Training for the PoliceOne Training Network, at: buhrmastergroup@comcast.net

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