911 and cellphones: patching a risky gap
By Jennifer Sullivan
The Seattle Times
KING COUNTY, Wash. — Precious minutes are being lost when land lines aren't used and dispatchers can't pinpoint the caller's location. Call centers are upgrading technology to fix that.
Because the woman was unfamiliar with the area and called from a cellphone, it would have taken dispatchers precious minutes to figure out where to send help.
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