Cell phones swamping Calif. 911 system
By Robert J. Lopez and Rich Connell
The Los Angeles Times
An explosion in calls from cellular phones has overwhelmed critical parts of California's 911 system, resulting in hundreds of thousands of lost calls and lengthy waits to reach dispatchers even as crimes or potentially deadly emergencies unfold.
Wireless 911 calls statewide have jumped roughly tenfold since 1990, to more than 8 million last year. Cell calls now make up the majority of all 911 calls, and key emergency agencies are struggling to adapt.
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