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July 14, 2014
Dispatcher praised for getting gunman who killed 3 to surrender

Dispatcher praised for getting gunman who killed 3 to surrender

Police are praising a dispatcher for persuading a gunman to surrender after he allegedly shot and killed three people, wounded two others and fired on officers - Full Story
May 11, 2014
Cops add texting to crisis negotiation arsenal

Cops add texting to crisis negotiation arsenal

With 6 billion texts exchanged daily in the U.S., officers are increasingly being called upon to defuse violent situations through the typed word - Full Story

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