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Off-duty dispatcher finds missing Pa. toddler

On her way home from a shift in which she assisted police in the search for the girl and her abductor, the dispatcher spotted the car

News

Off-duty dispatcher finds missing Pa. toddler

On her way home from a shift in which she assisted police in the search for the girl and her abductor, the dispatcher spotted the car - Full Story

News

Jury sides with Chicago cops in fatal OIS, awards no damages

While the jury's verdict was a clear vindication for the officers, the case may be far from over - Full Story

Videos

Dispatch training: How to handle chemical suicide calls

This Dispatcher Chemical Suicide specialized call type video provides the necessary training in preparing you to handle the high priority/specialized call types that do not happen everyday.

Videos

How dispatchers should handle active shooter calls

This Dispatcher Active Shooter specialized call type video provides the necessary training in preparing you to handle the high priority/specialized call types that do not happen everyday.

News

Report: NYC's 911 system overhaul delayed, over budget

Report: NYC's 911 system overhaul delayed, over budget

Decade-long, multi-billion dollar effort to overhaul its 911 system is $700 million over budget and years behind schedule - Full Story

Videos

Va. dispatcher breaks protocol to save baby's life

Gave CPR instructions over the phone despite the department's lack of emergency medical dispatch certification.

News

Va. dispatcher breaks protocol to save baby's life

Gave CPR instructions over the phone despite the department's lack of emergency medical dispatch certification - Full Story

News

Dispatcher tells teen to stop whining after fatal crash

Told a 13-year-old girl to stop whining after a hit-and-run crash that killed her father - Full Story

Columns

A dispatcher-turned-cop’s plea: Put out your stops Jason Hoschouer - Motors and Monies

A dispatcher-turned-cop’s plea: Put out your stops

Please put out your stops as often as conceivably possible, prior to contacting the driver/occupants - Full Story