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Videos

Dispatch training: How to handle chemical suicide calls

This Dispatcher Chemical Suicide specialized call type video provides the necessary training in preparing you to handle the high priority/specialized call types that do not happen everyday.

Videos

How dispatchers should handle active shooter calls

This Dispatcher Active Shooter specialized call type video provides the necessary training in preparing you to handle the high priority/specialized call types that do not happen everyday.

News

Report: NYC's 911 system overhaul delayed, over budget

Report: NYC's 911 system overhaul delayed, over budget

Decade-long, multi-billion dollar effort to overhaul its 911 system is $700 million over budget and years behind schedule - Full Story

Videos

Va. dispatcher breaks protocol to save baby's life

Gave CPR instructions over the phone despite the department's lack of emergency medical dispatch certification.

News

Va. dispatcher breaks protocol to save baby's life

Gave CPR instructions over the phone despite the department's lack of emergency medical dispatch certification - Full Story

News

Dispatcher tells teen to stop whining after fatal crash

Told a 13-year-old girl to stop whining after a hit-and-run crash that killed her father - Full Story

Columns

A dispatcher-turned-cop’s plea: Put out your stops Jason Hoschouer - Motors and Monies

A dispatcher-turned-cop’s plea: Put out your stops

Please put out your stops as often as conceivably possible, prior to contacting the driver/occupants - Full Story

News

Idaho police use 60 texts in 1 hour to help suicidal woman

Distraught woman messaged police this week telling them she was going to hurt herself, but she refused to pick up her phone - Full Story

Videos

Utah dispatchers give gift of music to disabled caller

In less than a week, someone had made more than 4,000 calls to 911. At one point, emergency dispatcher Kari Bueno was receiving three to four calls a minute

News

Utah dispatchers give gift of music to disabled caller

In less than a week, someone had made more than 4K calls to 911. At one point, emergency dispatcher Kari Bueno was receiving three to four calls a minute - Full Story