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October 07, 2015

Butt dials: 30 percent of 911 calls in San Francisco

A research study by Google found a growth in emergency call rates but a decrease in dispatches - Full Story
September 21, 2015

Dispatcher involved in Tamir Rice case resigns

Police union official has said officers weren't told that a 911 caller said the gun might be fake or that the person holding it might be a child - Full Story
March 25, 2015

Off-duty dispatcher finds missing Pa. toddler

On her way home from a shift in which she assisted police in the search for the girl and her abductor, the dispatcher spotted the car - Full Story
March 05, 2015

Jury sides with Chicago cops in fatal OIS, awards no damages

While the jury's verdict was a clear vindication for the officers, the case may be far from over - Full Story
February 06, 2015
Report: NYC's 911 system overhaul delayed, over budget

Report: NYC's 911 system overhaul delayed, over budget

Decade-long, multi-billion dollar effort to overhaul its 911 system is $700 million over budget and years behind schedule - Full Story
February 05, 2015

Va. dispatcher breaks protocol to save baby's life

Gave CPR instructions over the phone despite the department's lack of emergency medical dispatch certification - Full Story
February 05, 2015

Dispatcher tells teen to stop whining after fatal crash

Told a 13-year-old girl to stop whining after a hit-and-run crash that killed her father - Full Story
January 11, 2015

Idaho police use 60 texts in 1 hour to help suicidal woman

Distraught woman messaged police this week telling them she was going to hurt herself, but she refused to pick up her phone - Full Story
December 18, 2014

Utah dispatchers give gift of music to disabled caller

In less than a week, someone had made more than 4K calls to 911. At one point, emergency dispatcher Kari Bueno was receiving three to four calls a minute - Full Story
December 09, 2014
Dispatchers fired after shooting death of Fla. deputy

Dispatchers fired after shooting death of Fla. deputy

Veteran dispatchers failed to inform first responders that gunman had threatened to shoot police if they came to his residence in prior incident - Full Story

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