Dick Fairburn says it’s important for dispatchers to know what information officers need in order to get the job done on the street. Commanders need to set some parameters for the dispatchers. Fairburn goes on to explain how dispatchers can obtain essential information and then relay it to officers.
Betsy Brantner-Smith discusses the love-hate relationships between cops and their dispatchers. This is an issue that comes up often in the industry. Betsy discusses a few tips to keep in mind in order to keep this relationship on good terms.