An overview of Avtec's Scout dispatch console systems featuring the Simsbury Volunteer Fire Department and the City of Meriden Public Safety Dispatch Center. The film debuted at the annual Association of Public-Safety Communications Officials (APCO) conference in Philadelphia on 8/7/2011: http://www.apcotv.com/conference/communications_is_key/ .
In this video, Dave Smith talks with Tony Aeilts about the difficulties in hiring dispatchers. Tony particularly stresses the importance of informing applicants of the potential stresses involved in the position.
Dick Fairburn says it’s important for dispatchers to know what information officers need in order to get the job done on the street. Commanders need to set some parameters for the dispatchers. Fairburn goes on to explain how dispatchers can obtain essential information and then relay it to officers.
Betsy Brantner-Smith discusses the love-hate relationships between cops and their dispatchers. This is an issue that comes up often in the industry. Betsy discusses a few tips to keep in mind in order to keep this relationship on good terms.