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February 19, 2015

How dispatchers should handle active shooter calls

This Dispatcher Active Shooter specialized call type video provides the necessary training in preparing you to handle the high priority/specialized call types that do not happen everyday.
February 05, 2015

Va. dispatcher breaks protocol to save baby's life

Gave CPR instructions over the phone despite the department's lack of emergency medical dispatch certification.
December 18, 2014

Utah dispatchers give gift of music to disabled caller

In less than a week, someone had made more than 4,000 calls to 911. At one point, emergency dispatcher Kari Bueno was receiving three to four calls a minute
November 04, 2014

FDNY: New York City's 911 system down for 2 hours

FDNY officials say dispatchers worked manually during the outage and sent out emergency crews by radio.
October 07, 2014

Audio: Pocket-dial leads to Fla. meth lab bust

At one point, the dispatcher noted that she could hear a bubbling sound as if something was cooking.
September 10, 2014

Tenn. man busted for drugs after pocket-dial

Police arrested a man for drugs after he pocket-dialed 911 and dispatchers heard him talking about getting high and going to a drug dealer's house.
June 17, 2014

Off-duty dispatcher saves 2 as fire engulfs home

Firefighters hadn't yet arrived, so he broke the basement window and saw a man and a woman lying face down as the room filled with smoke.
May 19, 2014

Anarchist coffee shop owner refuses to let cops respond to OD

Business co-owner called 911 and told the dispatcher not to send police.
May 15, 2014

Ore. man dials 911, asks where he can buy marijuana

Dispatcher tells him she doesn't have a clue.



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