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What IAED protocols are and why you need to adopt them

What IAED protocols are and why you need to adopt them

IAED protocols help calltakers ask the right questions, provide better service and ensure first-responder situational awareness - Full Story

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Fla. man calls 911 to brag about muscles, threatens to kill cop

Police traced the call and found the man in a tent at a state park - Full Story

Videos

How dispatchers should handle active shooter calls

This Dispatcher Active Shooter specialized call type video provides the necessary training in preparing you to handle the high priority/specialized call types that do not happen everyday.

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Dispatchers fired after shooting death of Fla. deputy

Dispatchers fired after shooting death of Fla. deputy

Veteran dispatchers failed to inform first responders that gunman had threatened to shoot police if they came to his residence in prior incident - Full Story

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Audio: Fla. man calls 911 for a date, arrested

According to deputies, the man asked the dispatcher how she felt about handcuffs.

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Dispatcher praised for getting gunman who killed 3 to surrender

Dispatcher praised for getting gunman who killed 3 to surrender

Police are praising a dispatcher for persuading a gunman to surrender after he allegedly shot and killed three people, wounded two others and fired on officers - Full Story

Videos

Betsy Brantner Smith: Dispatcher Safety and Survival Secure - Login Required

A person might one day enter a police station, see a uniformed dispatcher, and try to do harm to the department. Have a plan of action ahead of time.
Betsy Brantner Smith: Dispatcher Safety and Survival

Videos

Betsy Brantner Smith: Officer-Dispatcher Relations

Betsy Brantner Smith discusses the love-hate relationships between cops and their dispatchers. This is an issue that comes up often in the industry. Betsy discusses a few tips to keep in mind in order to keep this relationship on good terms.