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Iowa Police to Offer More Consumer-Friendly Service


July 15, 2002
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Iowa Police to Offer More Consumer-Friendly Service

The Associated Press

DAVENPORT, Iowa (AP) - The Davenport Police Department said its current construction project isn't the only change they're undergoing at the station - they also are adding consumer-friendly touches.

For example, when residents call the police, they'll reach a human being, rather than a recorded menu of options. That person will determine who the caller needs to speak with.

With the new calling system, police officers in the station will be able to focus on those who come in to file reports. Officers taking the reports also will work in glass-enclosed rooms, which will give more privacy.

Now, a person "isn't standing in the lobby baring their soul," Schaeffer said.

Detectives told officers that privacy could help improve report accuracy in cases about sensitive or personal crimes.

"Maybe you start to get a little more honesty and truth when you get them in this private area," Sgt. Steve Raney said.

The new services, which will start within a few weeks, will also save time, Schaeffer said. That's because residents won't have to wait for an officer to answer 911 or other calls while filing a report.

Other changes include a new lobby and public information computer kiosk.




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