Make this page my home page
  1. Drag the home icon in this panel and drop it onto the "house icon" in the tool bar for the browser

  2. Select "Yes" from the popup window and you're done!

Home  >  Topics  >  Patrol Issues  > 

Avoiding verbal flak

PrintSubmit a TipCommentRegisterBookmarkRSSWhat's This

June 22, 2009

Avoiding verbal flak

 
Submitted by:
Scott Buhrmaster, PoliceOne Managing Editor

What’s one way to cut down on the odds that you’ll be met with a barrage of verbal abuse during an encounter? By introducing yourself, as Dr. George Thompson points out in Verbal Judo.

By personalizing the contact you help counter a subject’s perception of you as nothing more than a uniform and a badge there for the sole reason of making their day difficult. Instead, there’s a greater chance they’ll see you as a real person with a job to do, which can make it just that much harder to unload on you verbally.

If you don’t introduce yourself during encounters (where appropriate), give it a try. It might make your day a little easier.





PoliceOne Offers

Sponsored by

P1 on Facebook

Connect with PoliceOne

Mobile Apps Facebook Twitter Google

Get the #1 Police eNewsletter

Police Newsletter Sign up for our FREE email roundup of the top news, tips columns, videos and more, sent 3 times weekly
See Sample