04/03/2006

Real, fake 9-1-1 calls overloading CHP dispatch center

Copyright 2006 The Times-Herald 
Vallejo Times Herald (California) 
 
Bay City News Service report
 
Ordering a pizza, inquiring about a restaurant recommendation, or asking the time of day are not real emergencies, but one would not know that from the content of many of the 9-1-1 calls received by the Vallejo dispatch center of the California Highway Patrol.

The large volume of both valid emergency calls and invalid non-emergency calls received at the CHP command center in Vallejo has tied up the 9-1-1 phone lines for some callers, leading some Bay Area cities to opt to field their own cellular emergency calls.

San Francisco, San Jose, Alameda, and Union City are some of the cities that have recently started to receive cellular 9-1-1 calls directly, rather than having the calls routed through the CHP.

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