Utah officers learn how to deal with the irate

Deseret Morning News (Salt Lake City) 
Copyright 2006 The Deseret News Publishing Co.

Sticks and stones can cause serious injury to police, but officers are more likely to have names thrown at them. And although name-calling won't physically hurt them, it can wear on them after awhile.

That's why some police departments along the Wasatch Front offer classes for officers on how to deal with an irate person. Some departments call it verbal conflict resolution. Others call it verbal judo.

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