Pittsburgh dispatchers get guide on weapons in wake of shootings

By Jonathan D. Silver and Jerome L. Sherman
Pittsburgh Post-Gazette

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PITTSBURGH — Allegheny County 911 operators got a new tool Tuesday: A sheet of paper at their desks with instructions on how to interrogate callers about weapons.

"We're never gonna let this happen again. Not on my watch," county Emergency Services Chief Robert A. Full said yesterday in pledging that 911 employees will make every effort to uncover critical information that could save police officers' lives.

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