Avoiding verbal flak

Submitted by:
Scott Buhrmaster, PoliceOne Managing Editor


06/22/2009

What’s one way to cut down on the odds that you’ll be met with a barrage of verbal abuse during an encounter? By introducing yourself, as Dr. George Thompson points out in Verbal Judo.

By personalizing the contact you help counter a subject’s perception of you as nothing more than a uniform and a badge there for the sole reason of making their day difficult. Instead, there’s a greater chance they’ll see you as a real person with a job to do, which can make it just that much harder to unload on you verbally.

If you don’t introduce yourself during encounters (where appropriate), give it a try. It might make your day a little easier.


Scott Buhrmaster is a longtime contributor to PoliceOne.com, as well as former Publisher of Police Marksman magazine. He has also served as Contributing Editor for Law Officer magazine. Scott has been a member of the law enforcement training community since 1989, when he began work as Director of Research with Calibre Press, Inc., producers of The Street Survival Seminar.

Throughout his tenure at Calibre, Buhrmaster was involved with virtually every aspect of the company’s officer survival training efforts, from the planning, creation and marketing of the organization’s award-winning textbooks and videos to developing and securing training content for the Seminar. In 1995, he was named Director of the Calibre Press Street Survival Newsline®, an Internet-based officer survival training service he helped found. In less than five years, Newsline readership grew from 25 officers to more than 250,000 in 26 countries, making it one of the most popular training vehicles in law enforcement history. His efforts now focus on providing training and information to the nearly 400,000 officers worldwide who visit PoliceOne.com every month.

Prior to joining PoliceOne, Buhrmaster, who also serves on the National Advisory Board of the Force Science Research Center and stands as an active member of the American Society for Law Enforcement Training and the International Law Enforcement Educators and Trainers Association, was President of The Buhrmaster Consulting Group, an international consulting practice for the law enforcement training sector and the publishing industry.

Contact Scott Buhrmaster




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