08/27/2010

New computer program helps Calif. dispatchers ask all the right questions

The county paid $125,000 to integrate a computer program designed to help better respond to law enforcement-related calls

By Bonnie Eslinger
San Jose Mercury News

SAN MATEO, Calif. — On any given day, San Mateo County emergency dispatchers handle hundreds of phone calls from residents with fire, medical, police and other concerns. The ability of any one call-taker to deftly respond to the myriad of emergencies and get necessary information from an often panicked caller leans heavily on the d...

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