07/13/2012

911 hangups increasing, occupying resources

High-priority response to silence on the phone accounted for 10 percent of one Fla. agency's calls last year

By Jessica Lipscomb
Naples Daily News

COLLIER COUNTY, Fla. — "911, what's your emergency?"

Click. Or worse, silence — with no one on the other end. Area dispatchers scramble to find out what's happening.

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