10/14/2012

Unanswered 911 calls prompt change in Minn.

Callers to 911 who do not get an operator within 10 seconds will hear a recorded message

By Randy Furst
Star Tribune

MINNEAPOLIS — Minneapolis message to return after Accent Signage callers didn't get operators.

The city of Minneapolis has altered the way it will handle emergency calls after up to six people who called 911 during last month's shooting rampage at Accent Signage Systems didn't reach operators.

The city knows of at least four people and possibly as many as six who called 911 during the incident but hung up when no one answered, said Heather Hunt, the city's director of emergency communications.

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