10 conversations 9-1-1 communicators would like to have
These conversations — really a dispatcher’s inner monologue — are the ones Police Telecommunications Operators would love to have with officers and citizens alike
As police telecommunications operators, we talk for a living. We talk to citizens. We talk to officers. We talk to each other. In fact, we talk so much that often when I’m at home I can only muster a grunt or two in response to my family.
And if the phone rings? Forget it. The machine can answer.
There’s no way I’m putting that thing up to my ear and responding to anyone. My world is full of conversations.
In light of this, there are still things I wish I could say to either my officers or my citizens.
Many of these conversations go through my head during the day (or night) and usually I can prevent myself from saying those things out loud. During the times I cannot, I just hope that I remember to have my headset clicked off and that the academy trainer has not chosen that moment to bring the entire class silently up to stand behind me in dispatch.
So, sit back and enjoy these conversations we wish we could have, but do not due to decorum, professionalism and the fact that most of us are pretty nice most of the time.
Five Conversations a Dispatcher Would Like to Have with an Officer
Both of us have our jobs to do, and generally pretty specific ways in which we see these jobs being completed. We often don’t see eye-to-eye, but at the end of the day we appreciate and respect the work each other does. That being said, if for one day my dispatcher’s inner monologue was broken, these conversations might be part of what an officer would hear.
1.) Any More Info?
3.) Calls Holding
4.) Which John?
5.) Crystal Ball
Five Conversations a Dispatcher Would Like to Have with Citizens
Unfortunately, more often than not I heard the beep, rolled my eyes, took a deep breath, and was ready to deal with more ridiculousness (or at the least perceived ridiculousness).
Although patient and tolerant by nature, I found my ability to deal with citizens and their needs was sometimes less than stellar especially if they didn’t quite know my processes and didn’t really want to answer my questions in a coherent, mature, non-altered state of consciousness.
But, alas, being a police telecommunications operator, part of my job was to assist people in understanding their own needs and getting them met. Of course, on the other hand, I also wish I could have said a few of these things — out loud — without hitting the mute button.
1.) Where Are They?
2.) Two-Week-Old Call
3.) Non-Emergency Call
4.) Listen to Me
5.) Do a Drive By
Sarcastic? Of course.
Needed to keep our sanity as we work with both officers and citizens on a daily basis? Definitely.
I apologize if any of these conversations offends you, but just keep in mind that these words exist only in our heads (or when we’re discussing with another dispatcher what we’d like to say).
I’m sure there are conversations that our officers and citizens would like to have with us as well. Since I have been able to purge my mind, I welcome you to as well.
Of course, keep it light. Keep it fun. Remember we all have to work together.
And, for the most part, we like each other and want to keep it that way.
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