Are you listening, officer?
|Have you ever wondered if you were communicating well with your fellow officers and the public?
Do you think they understand what you are trying to communicate to them? Do you understand what they are trying to communicate to you? Comprehending as well as "hearing" what we are told are vital skills.
Good listening skills, and they are learnable skills, can improve your effectiveness in communication. Communication is more than words.
Much of the message is body language. One's verbal message and body language should be congruent. The body language test is coming soon. I know you are excited about that ... so am I.
Look, listen and ask for clarification. So let’s take the test and see how we do.
1. Other officers often come to me when they want to "reality test."
2. I have noticed that others tend to repeat themselves in our conversations.
3. I show that I am listening attentively by occasionally nodding my head.
4. I sometimes paraphrase what others have said to be sure that I understood correctly.
5. When others confide in me, I often tell them about a similar situation I have experienced.
6. I am so in tune with others that I frequently complete their sentences.
7. I lean forward and maintain eye contact when the other person is speaking.
8. I always make time to listen to a citizen or fellow officer.
9. During conversations I usually think ahead about what I will say next.
10. I show my frustration when others tell long stories.
Give yourself one point for each correct answer. Good luck!
8 – 10 Score:
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