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Deputy Director of Operations Job - Department of Information Technology and Telecommunications (DoITT) - New York, New York




June 03, 2011

Department of Information Technology and Telecommunications (DoITT)

Position Title: Deputy Director of Operations
Position Type: Civilian
Closing Date: 12/31/2014
Job Description
Manage the development, implementation and strategic planning of the Office of Citywide Emergency Communications (OCEC) IT operations and systems, including the establishment of a structure for the ECTP operations advisory group to identify new technologies that will enable improved operations for the New York City 911 Public Safety Answering Centers; direct the establishment of the OCEC Project Operations Advisory bureau, including establishment of governance, roles and responsibilities; formulate long and short-range goals and objectives, business and operational plans, policies and projects; oversee the design and development of appropriate technology solutions for emergency call taking and dispatch operations, including Unified Call Taking, Performance Management, Data Sharing, Call Recording and Review, and Systems/Facilities and IT management; direct technical teams responsible for designing systems that impact business operations; oversee the development of Business Continuity plans; manage the development of process improvement plans; oversee the implementation of improved systems productivity and resiliency; oversee the implementation of finalized operating models; establish the reporting of operational metrics; manage and direct the development of training programs associated with new technologies; direct OCEC IT Service Management, including asset, release, incident and change management processes, including vendors and services; serve as OCEC Operations liaison; work closely with internal and external management and stakeholders to ensure public safety agency requirements are documented and achieved; prepare senior level technical reports for executive management; and manage special ECTP technology projects and initiatives as assigned.
Additional Information
e-mail to 911recruit@doitt.nyc.gov (indicate 'JVN 84643 - Deputy Director of Operations’ in subject line)
Job Requirements
  • Age
  • Education A Bachelor’s degree
  • Experience 8+ years of IT project and/or operations management experience with 4+ years experience in systems operationsand/or IT management leadership
  • Additional Requirement :
    :Experience overseeing a large public and/or private organizations engaged in the deployment and sustainment of telecommunications technologies; experience with Business Continuity, Crisis Management, Public Safety Emergency Communications operations or large-scale, multi-vendor IT and/or telecommunications projects; experience developing and managing a major technical operations center; experience managing staff responsible for customer and systems support, project management, system architecture, design, deployment, network infrastructure technology, and IT systems sustainment; demonstrated experience working with technical and non-technical staff; exceptional knowledge of Microsoft Office programs; outstanding collaboration and team building skills; strong written and verbal communication skills; excellent analytic, organization, presentation and facilitation skills; ability to manage multiple tasks under tight deadlines; and the ability to interface with executive level management and give senior level presentations.
  • Salary Information
    Entry Level Salary: $$68,238/$73,588-$165,000   annual

    Contact Information

     
    e911recruit@doitt.nyc.gov
    Department of Information Technology and Telecommunications (DoITT)
    75 Park Place, 5th Floor
    New York, New York 10007