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Telecommunicator Job - Glenview Public Safety - Glenview, Illinois

January 28, 2014

Glenview Public Safety

Position Title: Telecommunicator
Position Type: Dispatcher
Closing Date: 12/31/2014
Job Description

Updated: January 28, 2014

Job Classification: Telecommunicator

Glenview Public Safety is accepting applicants continuously for current and future positions.

Salary Information:

Starting Base Salary: $46,478

Benefit Information: Competitive benefit package.

Department Overview:
The 911 Center is the primary answering point and dispatch center for the Village of Glenview wire line and wireless emergency and non-emergency calls for law enforcement, fire and EMS. The Dispatch Center also provides dispatch services for other municipalities, including the Village of Grayslake, Hainesville, Morton Grove and Niles. The full-time telecommunicators are represented by the Fraternal Order of Police (FOP).

Additional Information


The purpose of this position is to receive and process emergency and non-emergency calls from the public requesting police, fire, medical or other emergency services. Determine the location and nature of the emergency; determine priorities, and dispatch police, fire, ambulance or other emergency units as necessary in accordance with established policy, procedures and guidelines. Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police, fire and medical units. Monitor and process direct emergency alarms, answer and process non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. Monitor multiple public safety radio frequencies. Operate a variety of communications equipment including Computer Aided Dispatch (CAD), radio consoles, telephones and other computer systems. Maintains required certifications to provide Emergency Medical Dispatch (EMD) and police related data entry and queries. Additional duties include monitoring dispatch equipment and systems; researching computer records, updating and maintaining computer files and databases; answering routine questions, and completing general office duties.

Job Requirements
  • Age : 18
  • Education : High School Grad/GED
  • Experience : Prior Experience not required, but preferred.
  • Additional Requirement :

    Job Requirements

    Age: 18 years

    US Citizen: Lawfully work in US

    High School Grad/GED: Yes

    Ability to Read/Speak English: Yes

    Vision: Reading, computer screen, driving and observing work site.

    Prior Experience: Not required, but preferred.

    Necessary Certifications:
    Emergency Medical Dispatcher and LEADS certified preferred, must be obtained within first year of employment.

    Other Qualifications:
    Successful candidate will have a strong work ethic and a sense of duty and responsibility to the safety and welfare of the public, and be able to communicate effectively, both orally and in writing. Attention to detail and ability to work successfully with other team members is a must. Successful candidate must be willing to work days, evenings, weekends, and holidays and be subject to call back 24/7. The ability to work effectively under sometimes stressful situations is a must. The successful candidate will be subject to a pre-employment background investigation and medical screening, which will include a psychological evaluation and a 10-panel drug screen.

    Preference for an in person interview will be provided to dispatchers currently employed by Highland Park, Lake Forest, and Lake Bluff (this does not guarantee employment).

    The Village of Glenview is an Equal Opportunity Employer.

    To apply and sign up for pre-employment testing, go to and click on FIND JOBS and then EMERGENCY COMMUNICATIONS. Select the department and read over all the requirements and if qualified, select a testing location and a time and date for testing on the website calendar. For questions concerning the testing process, please contact NTN Customer Support at 866-563-3882. For updates and new job announcements, “Like” National Testing Network on Facebook.

  • Salary Information
    Entry Level Salary: $46,478   annual

    Contact Information

    Chad Andrews
    Glenview Public Safety
    2500 East Lake Ave
    Glenview, Illinois 60026
    ph: (866)563-3882