Receives general direction from the communications supervisor and shift watch commander, as appropriate. Transmit and receive messages on radio, telephone and teletype equipment in coordinating the work of the law, fire and public work personnel; to take messages, relay calls and dispatch personnel and equipment for public safety; and to do related work as required.
Education: High School diploma or equivalent
No. P.O.S.T Basic Dispatcher course certificate and prior experience in public safety dispatch is desirable.
- Standard office procedures, office methods and equipment
- Basic arithmetic
- English usage, spelling, grammar and punctuation
Type from a clear copy 50 words per minute
- learn the geography of Larkspur, Corte Madera and San Anselmo, including the location of the main highways and streets
- read maps quickly and accurately
- speak in a clear and concise manner, use good English and spell correctly
- perform light clerical work
- follow oral and written directions
- think and act quickly in emergency situations
- function well under stress
- learn standard public safety broadcasting procedures and the operation of the radio receiving and transmitting equipment.
On a continuous basis, sit at desk/console for long periods of time. Intermittently, twist and reach office equipment. Write or use keyboard to communicate through written means. Verbally give instructions to officers in the field, monitor and hear officer’s responses over the radio. Lift and carry weight of 10 pounds or less.
Prioritize messages, dispatch quickly and accurately. React quickly, efficiently, and calmly under stress and in emergency situations. Speak clearly and concisely in English. Communicate calmly and effectively. Must wear police department uniform.
Examples of Duties:
Use standard operating procedures in transmitting and receiving radio communications on police, fire and public works frequencies. Operate enhanced 9-1-1 emergency telephone system and computer aided Dispatcher system (CAD). Answer multi-line telephones, monitor coordinated police and fire activity in the field and monitor alarm console.
Perform miscellaneous clerical work, file documents, prepare records, reports and logs of all shifts activities which includes typing, computer data entry, and backing up computer data from the Records Management System (RMS). Operate teletype equipment linked to state and national computer systems. Completes records and reports related to all activities on an assigned shift. Prepares daily police report and maintains radio log. Does related clerical work as required.