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July 19, 2010
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Ga. plans 311 center for non-emergency calls

60 percent of the calls coming in to Atlanta 911 dispatchers are classified as responding to calls of a non-emergency nature

By Ernie Suggs
The Atlanta Journal-Constitution

Some relief may be on the way for Atlanta's 911 center, now burdened by about 60 percent of the calls coming in classified as non-emergency -- everything from people asking for their trash to be picked up to those tired of listening to a howling dog.

The city is developing plans to create a 311 calling center that would allow residents to call the city on a centralized number to get help with specific non-emergencies.

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Full story: Ga. plans 311 center for non-emergency calls



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