Make this page my home page
  1. Drag the home icon in this panel and drop it onto the "house icon" in the tool bar for the browser

  2. Select "Yes" from the popup window and you're done!

January 06, 2012
Print Comment RSS

NYC's new 911 call center adopts Sept. 11 changes

New technology at the center will give more information to call takers

By Samantha Gross
Associated Press

NEW YORK — New York City's 911 emergency operators now are able to give callers details about emergency events, reversing what the Sept. 11 Commission determined were flaws in a system that a decade ago denied people inside the burning World Trade Center potentially lifesaving information.

Mayor Michael Bloomberg and other city officials formally launched a new $680 million 911 call center Thursday.

Request product info from top Communications companies.
First: *
Last: *
Department: *
Department size: *
Email: *
Zip Code: *
Telephone: *
I recommend or purchase products for my Department: *
Purchasing Timeframe: *
*Required Field

The new technology at the center will give more information to the call takers, allowing officials to feed them information about emergencies and automatically showing them a map of the location of each caller.

The federal commission in 2004 concluded that on Sept. 11, 2001, the phone system's operators were unaware that fire chiefs were evacuating the doomed twin towers because the city had no way of relaying that information.

Associated PressCopyright 2014 Associated Press. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Copyright 2012 Associated Press



PoliceOne Offers


Communications Sponsors

Featured Products

CJ Tactical Field Telephone

CJ Tactical Field Telephone



CJ QuietTac In-Ear Bone Conduction Speaker-Microphone

CJ QuietTac In-Ear Bone Conduction Speaker-Microphone




Featured Videos

Top Product Articles

Featured Deals

Featured Product Categories

Police Communications Questions

PoliceOne Offers