New tech gives Va. officers crucial info quickly 1
By Kristin Davis Virginian-PilotNORFOLK, Va. — The victim speaks only Spanish. The officer who responds knows only English. A dispatcher scrambles to find an available, on-duty officer fluent in ...
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Was 911 slow to aid Chicago cop under fire? 7
City probing what took so long to help off-duty officer By Fran Spielman Chicago Sun-TimesCHICAGO — Chicago's emergency chief has launched an internal investigation to find out why up to eight minutes ...
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Dispatchers: The first to help5
By Deputy Chief John Fay Glencoe (Ill.) Department of Public Safety “HELP…Someone is breaking into my home. Send the police!” “My baby is not breathing what do I do?” “My ...
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What is NG9-1-1?2
The evolution of emergency calling beyond the traditional voice 9‐1‐1 call has caused the recognition that our current E9‐1‐1 system is no longer ...
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How to Buy: Dispatch Equipment
The phrase “dispatch equipment” typically refers to the non-telephony and non-radio equipment used by frontline public safety telecommunicators to carry out the day-to-day operations of the ...
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The slow march toward interoperable communications
A brief history of the effort to build a nationwide interoperable broadband communications network for public safetyA dozen public safety entities (and one private sector concern) have filed waiver requests ...
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How to Buy: Headsets
With advances in technology, today’s tactical telecommunicators are faced with a variety of choices in headsets. Whether wireless or wired, the varieties range from traditional single to dual sided ...
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Outdated 911 centers can't handle texting1
By Edward Colimore Philadelphia InquirerIn Atlanta, a kidnap victim in 2007 quietly managed to sneak a text message to his brother. The police were contacted, and the abductee was rescued.And in Kershaw ...
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Iowa 911 call center becomes first to accept texts 1
By Peter Svensson Associated PressWATERLOO, Iowa — An emergency call center in the basement of the county jail in Waterloo, Iowa, became the first in the country to accept text messages sent to "911," ...
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Technology helps Utah dispatchers communicate
By Ethan Thomas Deseret Morning NewsMILLCREEK, Utah — Decade-old communications issues between the Salt Lake County Sheriff's Office and Valley Emergency Communications Center appear to finally be ...
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Calif. police dispatch center in crisis mode
By Lanz Christian Vallejo Times-HeraldVALLEJO, Calif. — Working in the Vallejo Police Department's communication center is a juggling act.Swamped with literally thousands of calls a week, the 19 ...
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911 call: Woman describes Santa assailant
Related articles: Eight confirmed dead after man in Santa suit opens fire Bomb explodes in car used by suspected 'Santa shooter'The Associated PressCOVINA, Calif. — A survivor of a horrific shooting ...
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NYPD tests alerts for mentally ill citizens 
Officers are notified by dispatchers about locations of previous incidents; cops hope to avoid fatal encountersBy Rocco Parascandola NewsdayNEW YORK — The New York Police Department has a new alert ...
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States disagree on AMBER alert criteria
Related article: AMBER alerts continue to declineBy Dorie Turner Associated PressATLANTA — Authorities count hundreds of Amber Alert cases across the country as success stories when they start explaining ...
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The future of CAD Q&A with Spillman Technologies
More than 700 agencies and 45,000 public safety professionals in 35 states across America use Spillman Technologies software. PoliceOne recently had the opportunity to have a dialog with two executives from Spillman President and CEO Lance Clark as well as Alan Harker, CAD product line manager on the topic: What is the future of CAD? ...
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