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April 22, 2008
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Dallas to pay $14M to overhaul dispatch system

By Tanya Eiserer
The Dallas Morning News

DALLAS — Dallas technology officials told City Council members that it will take over a year and more than $14 million to resolve problems related to the installation of Dallas' new emergency dispatch system.

A briefing before the city's public safety committee Monday detailed a litany of problems plaguing the system: firefighters sent to wrong addresses, crews directed to incidents when others were closer, and emergency workers inadvertently told to disregard emergency calls when help actually was needed.

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