Data911 White Paper: Total Cost of Ownership - Seattle Fire Dept.
In 1999 the Seattle Fire Department conducted a competitive evaluation of mobile computers for all fire apparatus. Data911 was selected based on cost, functionality, durability, reference checks, and hands-on testing. Prior to this evaluation process the Department considered using regular laptops – i. e., non-ruggedized devices – in the fire vehicles. Other jurisdictions were consulted about their experience using laptops in fire vehicles. As expected, the non-ruggedized devices had a fairly high failure and mortality rate. One jurisdiction planned on replacing the non-rugged laptops about once every 3 years and expected to spend a significant amount of time on repair of components (screen, hard drive, etc.) The rational for using non-rugged mobile computers was cost: the purchase price of non-rugged devices was 3 to 4 times less than the cost of the ruggedized devices.
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