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November 01, 2008
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PoliceOne survey results for CAD/RMS use

During the month of October 2008, PoliceOne is focused on providing the latest news and product information about CAD/RMS. Here are the results from the member survey.


1. What type of department are you in?
City: 52%
County: 26%
State: 5%
Federal: 0%
Other: 17%


2. Do you personally work with your department's computer aided dispatch system?
Yes: 66%
No: 24%
N/A: 10%

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3. On a scale of 1 to 5, how satisfied are you with your department's computer aided dispatch system?
1: 21%
2: 16%
3: 26%
4: 16%
5: 8%
Comments: 11%


4. Do you personally work with your department's records management system?
Yes: 74%
No: 21%
N/A: 3 5%


5. On a scale of 1 to 5, how satisfied are you with your department's RMS?
1: 18%
2: 23%
3: 24%
4: 19%
5: 11%


6. Are your RMS and CAD system integrated into one seamless system?
Yes: 50%
No: 36%
N/A: 9%
Other, please explain: 3 5%


7. What elements of a CAD/RMS system make it easy to use?
I don't know: 5%
Simple layout: 18%
Detailed layout: 6%
Mapping capabilities: 11%
Mouse-compatible: 14%
Keyboard-controlled: 12%
Shortcuts: 13%
Customizable: 13%
24/7 tech support: 10%
Other, please specify: 1%


8. When evaluating a CAD/RMS system, which criteria are most important to you?
I don't know: 4%
Age of system: 5%
The availability of a trial period: 5%
24/7 tech support: 20%
Pleasing layout: 15%
Mapping capabilities: 13%
Overall user-friendliness: 36%
UNIX system: 0%
Other, please specify: 2%


9. How does your organization research CAD/RMS systems?
I don't know: 33%
Online: 14%
Trade publications: 6%
Tradeshows: 7%
Colleagues: 12%
Manufacturer's representatives: 19%
Other, please specify: 9%


10. If your department or agency has recently purchased or will purchase a new CAD/RMS system, where did you receive your funding?
N/A: 19%
I don't know: 31%
Local: 36%
State: 5%
Federal: 5%
Other, please specify: 3%


11. Have you ever had any major problems with your CAD/RMS systems?
No: 62%
Yes. Please explain: 38%


12. Are you interested in being contacted by manufacturers regarding information about CAD/RMS?
No: 86%
Yes. Please write your email address below: 14%



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