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July 22, 2012
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Growing number of communities using database for dispatchers

Smart911 system gives dispatchers information that could prove critical when they send first-responders out on emergency calls

Kevin Pieper
USA TODAY

A man who called 911 in Nashville recently was too ill to speak to the dispatcher. That could have been a life-threatening situation, says Duane Phillips, director of Emergency Communications Center in metro Nashville.

But because the man had registered with a new 911 database called Smart911 and detailed his health issues, the dispatcher knew what to do.

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