NICE showcases Text-to-911 logging solution

Text-to-911 software suite captures data in a new way


By PoliceOne Staff

NICE showcased its Text-to-911, a software designed to capture and reconstruct Text-to-911 communications for incident investigations and quality assurance purposes, at the Association of Public-Safety Communications Officials (APCO) 2014 conference in New Orleans, La.

Major U.S. carriers are enabling Text-to-911 capabilities for any public-safety answering point (PSAP) that wants to opt in, according to the company. This lets the public transmit text messages to 9-1-1 dispatchers who then can capture and log that data.

NICE Text-to-911 lets users view emergency text messages in an incident timeline, voice recordings, video, GIS and call-taker screens.

The product is compatible with the National Emergency Number Association’s i3 and the European Emergency Number Association’s NG112 standards. It also supports transitional Text-to-911 solutions, the company said.

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