911
A discussion of the groundbreaking findings of Carbyne’s “Pulse of 9-1-1 State of the Industry Survey” and the state of the emergency communications profession
Fire, police and EMS agencies, as well as local governments, share their appreciation for emergency dispatchers during the 2023 recognition week
Amid a nationwide staffing shortage, learn how you can support the lifesaving role of public safety dispatchers – the FIRST first responders
Chief says officer shortage has police working overtime “just to handle the bare minimum”
The clerks were hired as part of the department’s unarmed pilot program, which allows trained, unarmed representatives to respond to non-emergent calls
“This is an illegal pursuit. They’re not supposed to be able to pursue,” a man says on the call
Sen. Roland Gutierrez called it a “system failure” that calls weren’t communicated to embattled Chief Pete Arredondo
SWAT
A fatal prank call in Wichita in 2017 has had a ripple effect
Keith Thornton, Jr., the 911 dispatcher on duty when Officer Ella French died, says crime in Chicago is out of control
Sheriff Mike Chitwood says the new resources will improve outcomes for everyone
“This will always be a problem here whether we want to admit it or not,” said Sheriff Gregory Tony
The report recommended that St. Louis PD rearrange officer assignments to better cover understaffed areas of the city
Cadets have already started taking 911 calls, while some police officers remain in training
One of the most overlooked aspects when it comes to law enforcement culture is how officers are trained within the organization
The 988 mental health crisis dialing code goes live July 16. The experts outline what to expect
A Pew Trusts survey revealed limited training and options for dispatching specialized responses
“Upon further inspection, the officer located Pennywise hiding in the drain,” police said
The new program aims to connect people to mental health professionals instead of police
The caller was apparently complaining about slow traffic
The push comes after two crisis response social workers were kidnapped on the job
For some, the bill recognizes and validates the work dispatchers have been doing all along
Police Chief Joseph Chacon says he is working to determine if a non-sworn unit could be used in some situations
A city council member estimated that 5-10% of 911 calls could be diverted from police
Sheriff Jim Hart noted that such misuse of law enforcement “can further deteriorate community-police relations”
Keith Thornton Jr., a former police officer himself, was the calm voice that tragic night
September 11, then and now
Readers and columnists share their thoughts as we commemorate the 20th anniversary of the terrorist attacks on our nation
What3words has made it possible to locate any place on earth in just three words, and PSAPs are taking notice
In the program’s first two weeks, the team handled about half its calls without any police or fire personnel present
Spokane Police leaders have embraced the change as a way to free up officers’ time to respond to other emergencies
Officials anticipate sending the new teams to about a third of all behavioral health calls the center gets each day
The program will begin by focusing on people with suicidal ideations and without weapons before scaling up, officials said
Police say the caller – who had reported an active shooter – opened fire when officers arrived
The unit will be composed of a police officer, a paramedic, a behavioral health caseworker and a social worker
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