Uber implements in-app emergency line for Mass. users, drivers

While Uber first introduced the emergency button in 2018 across the country, Massachusetts is the first state to have it implemented statewide


Stefan Geller
Boston Herald

BOSTON, Mass. — Massachusetts residents who use Uber now have a new tool to keep them safer when they get into a car with a stranger.

The ride-sharing company announced Thursday that it is rolling out an in-app program that allows both riders and drivers in Massachusetts to immediately contact 911 dispatchers in the case of an emergency and send them "key trip details" to improve police response times.

Uber recently released an in-app feature for users in Massachusetts that will contact 911 dispatchers in case of an emergency. (Photo/AP)
Uber recently released an in-app feature for users in Massachusetts that will contact 911 dispatchers in case of an emergency. (Photo/AP)

"Safety is at the heart of everything we do, and we believe technology can help make the roads safer than ever before" Chad Dobbs, head of Rides for Uber in Massachusetts, said in a statement. "Every second counts in an emergency, and we want to make sure our users get help quickly with accurate information if faced with an emergency situation."

When users press the emergency button, it gives dispatchers the person's GPS location and car details.

While Uber first introduced this emergency button in 2018 across the country, Massachusetts is the first state to have it implemented statewide, the company said in a statement.

McClatchy-Tribune News Service
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