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Tacoma mall 911 tapes reveal calm, chaos

STACEY MULICK (Staff writers Karen Hucks, Tara M. Manthey and Mary Anderson contributed to this report), The News Tribune

Copyright 2005 The News Tribune 
The News Tribune (Tacoma, Washington) 
The caller's voice reflected pride and calm. He was boastful, assertive and matter of fact.

Minutes later, 911 dispatchers, inundated with phone calls Nov. 20 about a shooting at the Tacoma Mall, started answering all calls to the emergency line with the question: Are you at the mall?

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