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Tactical kindness: Soften your initial contact

I’ve been home from IACP 2011 in Chicago for roughly 12 hours, and have reams of notes to convert into tactical tips for many months to come, but want to share one immediately that I’d recently discussed with a friend of mine in law enforcement.

If you need to approach someone to get information on a crime — whether that’s a perp or witness or whatever — and you predict that they’ll likely stonewall you, consider softening your initial verbal contact as a means of potentially softening his resistance to talking to you. Consider looking for any opportunity to find “common ground” right off the bat.

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