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Plain language crisis communications


Radio codes often vary from agency to agency and in a multi-agency crisis response, that can pose serious problems, says IALEFI instructor Don Alwes, Executive Staff Advisor for the National Tactical Officers Association and Team Leader for the Kentucky Community Preparedness Program. The difference can be as dramatic as having 10-4 mean “OK, message received” in one agency and having it represent a distress code in another, as was the case in a Kentucky metropolitan area.

 

To avoid miscommunication, Alwes recommends having all agencies, including fire and emergency medical, agree ahead of time to default to plain language radio communications in a mass crisis.

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