The third generation in a family of law enforcement officers, Jim began his career with the Lombard, IL Police Department in 1980. Holding positions from patrol officer to lieutenant, he was selected as the first commander of investigations for the newly formed DuPage County Major Crimes (Homicide) Task Force in 1998. Lt. Glennon has a BA in Psychology and a Master’s Degree in Police Management.
A graduate of the Staff and Command College at Northwestern University, Jim was elected class president, won the prestigious Kreml Leadership award and upon graduation immediately joined the adjunct instructor staff.
Teaching various courses for both law enforcement and private industry, Jim specializes in three fields: Officer Safety (The Street Survival Seminar), Communication (Tactical Advantage & Read-Recognize-Respond), and Leadership (Finding the Leader in You).
Lt. Jim Glennon is a featured writer for Calibre Press. He won the acclaimed “MAGGIE” Award for Columnist of the Year and is the author of Arresting Communication and a co-author of the 2018 update of Street Survival.
In 2012 Jim’s company Lifeline Training acquired Calibre Press and the Street Survival Seminar. He is the first law enforcement officer to own the company in its 30-year history.
Full list of Jim Glennon results
Watch out for 'Bozo the Clown' on Halloween– 3
Halloween is both an opportunity for positive community engagement and a snake pit for police officers
Keys to successful police leadership– 12
Every organization has a mission and the only way to accomplish it is through people
'Customer service' in law enforcement (revisited)– 19
You have to know the difference between a citizen in need of assistance and a predator
Debunking the myth of 'customer service' in law enforcement– 23
Treating our 'customers' with dignity and respect is a laudable, achievable goal — but the traditional concepts of customer service just don't apply to cops
Lessons learned from the Newburgh plot– 1
Look at the Newburgh case and you'll find good, old-fashioned police work that involved intelligence, courage, ingenuity, and dogged effort by many agencies
Building a top-notch investigations team– 9
Forensic technicians interviewing suspects may make for entertaining television, but investigation teams really run on the opposing talents theory
Actions lie louder than words (revisited)– 5
An examination of the psychological versus physiological reasons for deceit signals
Actions lie louder than words– 6
An examination of the psychological and physiological reasons for deceit signals
Detecting lies, reading people, and getting confessions– 2
Communication skills are the most important skills for those in law enforcement to master — often, it is poor communication skills that lead to our worst problems
Using magic questions to motivate and influence others– 4
By formulating questions based on the issues brought up by the other person, a questioner can control and direct the conversation
Mind control: Asking the magic questions– 3
Asking the right questions can influence a person’s instinctive thought processes and their subsequent behavior
Communication skills and your survival– 1
Failing to understand that humans are in a constant state of communication can be deadly
Calibrating the organization's moral compass– 2
Don’t underestimate the power of one — on either side of the ethical equation
Hitler's back porch and the problem of ethics– 30
If ethical violations are commonplace in an organization it’s a failure of leadership
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