Lt. Jim Glennon, the third generation in a family of law enforcement officers, was with the Lombard, Ill. Police Department since 1980. Finishing his career as a Commander Jim held positions as a patrol officer, detective, sergeant, and Commander of the Investigations Unit. In 1998 he was selected as the first Commander of Investigations for the newly formed DuPage County Major Crimes (Homicide) Task Force.
Lt. Glennon has an undergraduate degree in Psychology and a Masters Degree in Law Enforcement Justice Administration. A graduate of the School of Police Staff and Command at Northwestern University Jim was elected class president, received the prestigious Kreml Leadership Award, and began teaching for Northwestern within months of completing the 400 hour course. Jim was one of two original Defensive Tactics Coordinators for the Suburban Law Enforcement Academy in DuPage County, IL.
Jim instructs various courses for both law enforcement and private industry. He specializes in teaching courses in two fields: Communication (Arresting Communication), and Leadership (Finding the Leader in You: The More Courageous Path).
He is the author of the book: ARRESTING COMMUNICATION: Essential Interaction Skills for Law Enforcement published by PoliceOne and Calibre Press, and available for purchase from PoliceOne Books.
Contact Jim Glennon
Full list of Jim Glennon results
Keys to successful police leadership– 12
Every organization has a mission and the only way to accomplish it is through people
'Customer service' in law enforcement (revisited)– 19
You have to know the difference between a citizen in need of assistance and a predator
Debunking the myth of 'customer service' in law enforcement– 23
Treating our 'customers' with dignity and respect is a laudable, achievable goal — but the traditional concepts of customer service just don't apply to cops
Lessons learned from the Newburgh plot– 1
Look at the Newburgh case and you'll find good, old-fashioned police work that involved intelligence, courage, ingenuity, and dogged effort by many agencies
Building a top-notch investigations team– 9
Forensic technicians interviewing suspects may make for entertaining television, but investigation teams really run on the opposing talents theory
Actions lie louder than words (revisited)– 5
An examination of the psychological versus physiological reasons for deceit signals
Actions lie louder than words– 6
An examination of the psychological and physiological reasons for deceit signals
Detecting lies, reading people, and getting confessions– 2
Communication skills are the most important skills for those in law enforcement to master — often, it is poor communication skills that lead to our worst problems
Using magic questions to motivate and influence others– 4
By formulating questions based on the issues brought up by the other person, a questioner can control and direct the conversation
Mind control: Asking the magic questions– 3
Asking the right questions can influence a person’s instinctive thought processes and their subsequent behavior
Communication skills and your survival– 1
Failing to understand that humans are in a constant state of communication can be deadly
Calibrating the organization's moral compass– 2
Don’t underestimate the power of one — on either side of the ethical equation
Hitler's back porch and the problem of ethics– 30
If ethical violations are commonplace in an organization it’s a failure of leadership
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