911 and cellphones: patching a risky gap
By Jennifer Sullivan
The Seattle Times
KING COUNTY, Wash. — Precious minutes are being lost when land lines aren't used and dispatchers can't pinpoint the caller's location. Call centers are upgrading technology to fix that.
Hiding in a closet from her abusive boyfriend, a terrified woman used a cellphone to call a King County 911 dispatcher.
Because the woman was unfamiliar with the area and called from a cellphone, it would have taken dispatchers precious minutes to figure out where to send help.
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