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911 and cellphones: patching a risky gap

By Jennifer Sullivan
The Seattle Times

KING COUNTY, Wash. Precious minutes are being lost when land lines aren't used and dispatchers can't pinpoint the caller's location. Call centers are upgrading technology to fix that.

Hiding in a closet from her abusive boyfriend, a terrified woman used a cellphone to call a King County 911 dispatcher.

Because the woman was unfamiliar with the area and called from a cellphone, it would have taken dispatchers precious minutes to figure out where to send help.

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