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Dallas' new dispatch system offline for hours

By Tanya Eiserer
The Dallas Morning News

DALLAS - Dallas' new sophisticated multi-million-dollar emergency dispatch system went offline for nearly three hours Friday morning, forcing police and fire officials to revert to an old-fashioned method of sending police and firefighters to emergency calls.

"The outage occurred while a technician was performing normal maintenance of the system and was due to a technician inadvertently powering down the dispatch system," said Worris Levine, the city's director of communication and information services, in a release to the media. "It was NOT a dispatch system failure."

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