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Giving respect to get it

Corrections officers often wonder if "all this Verbal Judo stuff" works inside a jail where they deal with the toughest of the tough —  fighters, spitters — you know the kind. In a word, yes.  Here, Gary Klugiewicz tells a personal story about the power of Verbal Judo, and how these skills won him the respect of a high-risk inmate — and success on the job.

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