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Ask, "Are you OK?" first

Gary Klugiewicz spent nearly two-thirds of this twenty-five year career working in correctional facilities. During this time, his staff taught him many important lessons. One of the most important ones dealt with a female officer who had a cup of orange juice thrown on her. She taught her captain that before you ask a staff member what happened? You should ask the staff member if they are OK – before anything else.

Full video is available from TiTraining

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