Dispatcher
A dispatch supervisor’s review of a new headset and earpiece designed for them
N-ear’s new behind-the-head boom microphone delivers easy-wearing performance
From livestreaming a fire to locating a lost hunter, integrating consumer communications with CAD systems can improve responses
Outages were reported in Texas, Nebraska, Nevada and South Dakota; the Federal Communications Commission is investigating the issue
“School safety extends beyond the perimeters of the school facilities, so we need solutions like CentralSquare’s CAD to integrate mapping and create a seamless flow of information for our responders,” said DPS Dispatch Supervisor Jennifer Weston
The National Highway Traffic Safety Administration’s National 911 Program has gathered a variety of resources to help you celebrate your colleagues and other 911 centers
The Orange County Sheriff’s Department is implementing a 911 screening process that involves a few short questions to determine if a deputy or a mental health expert will respond to the call
Weld County Sheriff Steve Reams announced that patrol deputies will be temporarily reassigned to jail shifts; employees will be relocated back to their desired assignments “as soon as possible”
Shoplifting without evidence and juvenile problems without a nexus to crime are among the calls Henrico Police patrol officers will no longer respond to
Of the 1.3 million calls answered by Atlanta’s emergency line last year, only 45,000 were considered high-priority
The Lincoln partnership will allow dispatchers to directly connect 911 callers going through a mental health crisis to the 988 call center
“I hope by inviting a current 911 dispatcher, I am able to bring awareness to this important issue and my bill, the 911 Saves Act to finally give them the recognition and resources they need and deserve,” Rep. Norma Torres said
Neighboring cities have been sending officers and firefighters since the Feb. 18 shooting; correctional officers, medics and dispatchers will join them to allow Burnsville first responders to attend the Feb. 28 funeral
Several police departments and agencies nationwide acknowledged the difficulties as many AT&T customers reported a total outage that left them unable to connect to the internet or place calls
The $1.4 million center can get real-time intelligence and even video footage during crisis situations through Aurora’s Critical Incident Intelligence Center
“It’s a sense of accomplishment to know that I put my mind to something, and I set out those goals and I obtained those goals,” Wendy Massey said
New Mexico tops the list of U.S. states in terms of 911 call frequency, with 1,169 calls per 1,000 residents
Cellphone carriers are now required to send first responders based on the location of the caller, rather than the nearest cell tower
El Monte Police Department Officer Joseph Santana, 31, and Cpl. Michael Paredes, 42, were ambushed and killed in June of 2022 while responding to a report of a stabbing; they were not told by dispatchers that the suspect had a gun
“If someone is lost, I envision it would be an amazing tool. If someone is in a situation where perhaps it’s not safe for them to speak, the video might be very useful for us,” an Orange County Fire Rescue official stated
Despite several “incomplete” 911 calls, Akron dispatchers pinpointed the man’s location using “Prepared Live” technology
The service provides critical data resulting in reduced emergency response times
Leading emergency communications technology helps protect residents and visitors
Artificial intelligence is being tested to see how it can answer non-emergency calls, reducing dispatchers’ workload
Learn about the most common threats the industry is facing
In an effort to fill vacancies, city officials gave dispatcher salaries a boost in July; as a result, the PD hired 26 new dispatchers
The Collier County Sheriff’s Office rolled out a new technology that will allow callers to send media directly to dispatchers during 911 calls
“The situation is at a crisis point given the volume of calls and the level of crime that’s reported,” said Barry Donelan, the head of Oakland’s police union
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