FULL LIST OF Dispatcher Topics
POSA: Basic Negotiation Techniques for 911 Operators/Dispatch–
When it comes to crisis situations what dispatchers and 911 operators say, and how they say it, could significantly effect the outcome. Jan Dubina, retired after 30 years of service with the Phoenix Police Department, 21 years of which as part of the Negotiations Team, discusses the various types of incidents, what objects are for each, active listening skills, proper language to use and do’s and don’ts when communicating with a suspect.
DC dispatchers to remind officers to turn on body cams–
The policy change comes after a recent officer-involved shooting
Who is that voice on the other side of the radio?–
Though those voices on the other side of the radio are nearly ubiquitous, many officers don’t know a lot about their dispatchers
10 minutes pass before police respond to 911 calls of Colo. gunman–
Dispatchers prioritized the call as a burglary, but officers were tied up on other calls
What IAED protocols are and why you need to adopt them–
IAED protocols help calltakers ask the right questions, provide better service and ensure first-responder situational awareness
Fla. man calls 911 to brag about muscles, threatens to kill cop–
Police traced the call and found the man in a tent at a state park
How dispatchers should handle active shooter calls–
This Dispatcher Active Shooter specialized call type video provides the necessary training in preparing you to handle the high priority/specialized call types that do not happen everyday.
Dispatchers fired after shooting death of Fla. deputy–
Veteran dispatchers failed to inform first responders that gunman had threatened to shoot police if they came to his residence in prior incident
Dispatcher praised for getting gunman who killed 3 to surrender–
Police are praising a dispatcher for persuading a gunman to surrender after he allegedly shot and killed three people, wounded two others and fired on officers
Betsy Brantner Smith: Dispatcher Safety and Survival–
A person might one day enter a police station, see a uniformed dispatcher, and try to do harm to the department. Have a plan of action ahead of time.
Betsy Brantner Smith: Officer-Dispatcher Relations–
Betsy Brantner Smith discusses the love-hate relationships between cops and their dispatchers. This is an issue that comes up often in the industry. Betsy discusses a few tips to keep in mind in order to keep this relationship on good terms.
PoliceOne top 5
- Mistrial declared in fatal SC OIS
- FBI agent arrested after firing gun at Mich. police
- Video: Tenn. police lieutenant fatally shoots man charging at him
- 1 Ga. officer killed, 1 critical; shooter at large
- Prosecutor drops charges in death of Detroit college officer
The 7 coolest shooting ranges in the United States
How many of these facilities have you heard of (or visited)?