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Telecommunications Supervisor

Round Rock Police Department - Round Rock, Texas

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Salary Information

Entry Level Salary:
$19.86 hourly

Job Description

Untitled Document Position Description: As a shift supervisor you will perform work supervising and directing employees engaged in public safety dispatching and emergency call taking operations; monitor communication center equipment and systems; assist in the development of policies and procedures; and monitor the overall efficiency of the Communication Center.

Additional Information

Untitled Document

Acts in a leadership capacity within the Communications Center and the Department. Recognizes employee performance and contributions; promotes employee development and growth, fosters a learning environment. Mentors, coaches and counsels team members.

Manages the day-to-day operations of the Communications Center for their assigned shift.

Assists in the development of policies and procedures for the Communication Center; recommends changes in work methods; completes updates to policies, procedures, and training documentation.

Prepares clear and concise records and reports with comprehensive documentation. Performs the duties of a call-taker and/or dispatcher when required.

Job Requirements

  • Age: 21
  • Education: High School Diploma or Equivalent
  • Experience: . Thirty (30) semester credits from an accredited college or university may substitute for one (1) year of experience.
Minimum of (3) three years increasingly responsible experience in public safety telecommunications as a dispatcher and E911 call taker. Thirty (30) semester credits from an accredited college or university may substitute for one (1) year of experience. One year in a supervisory capacity or one year performing the work of Telecommunication Operator III with the Round Rock Police Department. (Internal applicants may apply if they have a minimum of six months experience as an acting supervisor with the Round Rock Police Department.). Supervisory experience may be outside the public safety environment. Comprehensive knowledge of standard operating procedures for law enforcement and fire service communication centers; including the operation and capabilities of radio, telephone, computer equipment and TLETS/NLETS and TCIC/NCIC. Documented evidence of leadership and supervisory training. Completion of APCO Communication Training Officer training course.

Contact Informaton

Dee Carver

Round Rock Police Department
2701 North Mays
Round Rock, Texas 78665
phone: (512) 218-5500

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