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Deputy Director of Operations

Department of Information Technology and Telecommunications (DoITT) - New York, New York

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Job Description

Manage the development, implementation and strategic planning of the Office of Citywide Emergency Communications (OCEC) IT operations and systems, including the establishment of a structure for the ECTP operations advisory group to identify new technologies that will enable improved operations for the New York City 911 Public Safety Answering Centers; direct the establishment of the OCEC Project Operations Advisory bureau, including establishment of governance, roles and responsibilities; formulate long and short-range goals and objectives, business and operational plans, policies and projects; oversee the design and development of appropriate technology solutions for emergency call taking and dispatch operations, including Unified Call Taking, Performance Management, Data Sharing, Call Recording and Review, and Systems/Facilities and IT management; direct technical teams responsible for designing systems that impact business operations; oversee the development of Business Continuity plans; manage the development of process improvement plans; oversee the implementation of improved systems productivity and resiliency; oversee the implementation of finalized operating models; establish the reporting of operational metrics; manage and direct the development of training programs associated with new technologies; direct OCEC IT Service Management, including asset, release, incident and change management processes, including vendors and services; serve as OCEC Operations liaison; work closely with internal and external management and stakeholders to ensure public safety agency requirements are documented and achieved; prepare senior level technical reports for executive management; and manage special ECTP technology projects and initiatives as assigned.

Additional Information

e-mail to 911recruit@doitt.nyc.gov (indicate 'JVN 84643 - Deputy Director of Operations’ in subject line)

Job Requirements

  • Education: A Bachelor’s degree
  • Experience: 8+ years of IT project and/or operations management experience with 4+ years experience in systems operationsand/or IT management leadership
:Experience overseeing a large public and/or private organizations engaged in the deployment and sustainment of telecommunications technologies; experience with Business Continuity, Crisis Management, Public Safety Emergency Communications operations or large-scale, multi-vendor IT and/or telecommunications projects; experience developing and managing a major technical operations center; experience managing staff responsible for customer and systems support, project management, system architecture, design, deployment, network infrastructure technology, and IT systems sustainment; demonstrated experience working with technical and non-technical staff; exceptional knowledge of Microsoft Office programs; outstanding collaboration and team building skills; strong written and verbal communication skills; excellent analytic, organization, presentation and facilitation skills; ability to manage multiple tasks under tight deadlines; and the ability to interface with executive level management and give senior level presentations.

Contact Informaton

Department of Information Technology and Telecommunications (DoITT)
75 Park Place, 5th Floor
New York, New York 10007

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